Kangovou will gladly return items purchased through Kangovou.com if you follow these simple guidelines:
You may return new, unused and resalable items in its original packaging within 72 hours of delivery for a refund.. To mail in your return, please send an email to firstname.lastname@example.org stating the quantity and reason for the return. You will be given a “Return Merchandise Authorization” or (“RMA”) prior to return and must comply with policies and procedures then in effect. Approved returns must be accompanied by a RMA number issued in advance. Credit for returns complying with RMA procedures will be posted to the credit card used to make the purchase upon receipt and inspection of returned products. Customers should use an insured mail service, we cannot be responsible for items which we do not receive. Shipping fees involved in making a return will not be reimbursed. Packages must be returned prepaid; we cannot accept COD deliveries. Send returns to:
8311 Brier Creek Parkway, Suite 105-99
Raleigh, NC 27617
For items purchased through a Kangovou Retailer items must be returned/exchanged through that specific retailer, observing their particular return/exchange policy.